College of Central Florida Mission Statement
“The College of Central Florida provides access to high quality, high value baccalaureate degrees, associate degrees, certificates and diplomas, and promotes the economic, social and cultural development of our community. The mission of the College of Central Florida Testing department is to provide placement and assessment services that are necessary for faculty, administrators, students and the community at large to make informed educational decisions. These services are offered in an environment conducive to testing while meeting established security and proctoring standards. The Testing area also adheres strictly to the Professional Standards and Guidelines set forth by the National College Testing Association (NCTA).”
College of Central Florida Service Philosophy
“We transform lives by providing a caring and exceptional learning environment that fosters the success of our students and community.”
Learning Resources Center Mission Statement
“The College of Central Florida Library supports education and lifelong learning by connecting students, faculty, staff, and the broader community with information, sharing knowledge and resources, offering literacy programs, and providing the highest level of service to support and promote exceptional learning and student success.”
The handbook includes but is not limited to the following information about:
Please refer back to the CF handbook for any questions you may have. If your question is not answered by the handbook, see your supervisor.
SERVICE STANDARDS: P.R.I.D.E
Service standards are used by many employers as a way for employees to remember how they should present themselves to customers and coworkers. CF’s service standards are:
Professional
Accept responsibility for decisions and actions.
Dress appropriately.
Embrace respectful collaboration.
Responsive
Address concerns in a timely manner.
Be helpful.
Be courteous, friendly, and sincere.
Informative
Provide accurate information.
Acknowledge inaccuracies and take corrective action.
Clarify and confirm.
Dependable
Be on time.
Be efficient.
Be self-accountable for follow-through.
Engaged
Seek to understand.
Anticipate needs of others.
Be a problem solver.