Q: After I have logged into LINCCWeb, selected a database, and selected the “connect to database” button, I get another page with the database’s logo asking for another username and password. How do I connect to the database?

 

A: This may be caused by a number of factors: your browser or browser settings may be incompatible with the database, your cookies may not be set to allow the database page to know that you have already logged in, or something may be blocking the “referring URL” that lets the database page know that you are accessing it from LINCCWeb.

 

Here are some things to try to correct these problems:

• Use Internet Explorer, version 6 or higher, or the most recent version of Firefox.

Some databases may work with the most recent versions of other browsers, but others, such as those provided by Wilson, recommend Internet Explorer specifically. LINCC database connections are not compatible with AOL or WebTV browsers.

• Enable javascript. http://www.microsoft.com/windows/ie/using/howto/security/settings.mspx

• Enable cookies. http://www.microsoft.com/windows/ie/using/howto/security/settings.mspx

• Disable any pop-up blocking software.

In Windows XP: http://www.microsoft.com/windowsxp/using/web/sp2_popupblocker.mspx or, select Help and Support” in your start menu, and search for “pop-up blocker”.

 

In Google toolbar: http://www.google.com/support/toolbar/?quick=popupblocker

 

If you are using other pop-up blocking software, please consult your documentation.

• Temporarily set security and privacy settings in the browser to the medium levels or lower.

Information on security settings: http://www.microsoft.com/windows/ie/using/howto/security/settings.mspx

• Temporarily lower settings or disable any personal firewall or security software while using the database.

Windows XP:

Select “Help and Support” in your start menu, and search for “firewall”.

 

Zone Alarm: http://www.zonelabs.com/store/content/support/zass/zassMain.jsp?lid=ps_zass

 

Norton Internet Security:

http://www.symantec.com/techsupp/nis/

 

• EBSCO databases, such as Academic Search Premier, are especially sensitive to security software that may obscure referring URLs. If you can access other databases, but not an EBSCO database, please refer to EBSCO’s connection FAQ: http://support.epnet.com/CustSupport/Customer/Details.aspx?faq=1535

• After any of the above steps, clear your cache and cookies and close your browser window before trying again.

 

Instructions for clearing your cache and cookies: http://www.microsoft.com/windows/ie/using/howto/customizing/clearcache.mspx

 

 

If none of these steps correct the problem, please contact the CFCC Library Reference Desk at 352-854-2322 x1345 or at library@cf.edu.